Manager, Onboarding
Justworks(5 hours ago)
About this role
Justworks is seeking a Manager, Onboarding to lead and develop a team that facilitates smooth customer transitions onto new products. The role involves overseeing onboarding processes, collaborating with internal teams, and ensuring high customer satisfaction to support the company's mission of empowering entrepreneurs.
Required Skills
- Customer Success
- Onboarding
- Process Improvement
- Team Management
- Cross-functional Collaboration
- Data Analysis
- Customer Satisfaction
- SaaS
- HR Tech
- Leadership
Qualifications
- 5+ years of experience in onboarding or customer success
- 3+ years of team management experience
- Proven coaching skills
- Experience building or improving processes in a scaling environment
About Justworks
justworks.comJustworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.
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