Manager - Personal Financial Services (Customer Service & Operations)
Hong Leong Bank Berhad(2 years ago)
About this role
A Customer Service & Operations Manager at Hong Leong Bank oversees branch transaction execution and control, ensures adherence to internal procedures and risk controls, and supports customer-facing activities. The role reports to the Branch Manager and involves managing frontline staff and representing the bank in the local community.
Required Skills
- Customer Service
- Transaction Processing
- Reconciliation
- Fraud Prevention
- Staff Management
- Coaching
- Compliance
- Cross-Selling
- Communication
- Planning
Qualifications
- Diploma
- Degree
- SPM
- STPM
- PCE (General)
- PCE (Life)
About Hong Leong Bank Berhad
hlb.com.myHong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.
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