Manager, Platform Operations

Lalamove(1 month ago)

Hong KongOnsiteFull TimeManager$108,842 - $143,490 (estimated)Operations

About this role

The Senior Manager, Platform Operations at Lalamove leads a team to grow and optimize the online marketplace across multiple markets while safeguarding user experience for both customers and drivers. The role owns platform performance, defines and prioritizes product capability enhancements, and ensures smooth rollout of new features at the city level. It also requires close collaboration with cross-functional and city teams, as well as mentoring and developing team members. The position is based in Hong Kong and involves occasional travel.

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Required Skills

Market Analysis
Data Analytics
Business Strategy
Marketplace Growth
User Retention
Driver Retention
Pricing Strategy
Order Allocation
Process Optimization
Operational Efficiency

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About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.