Manager - Platform Support
MFS(1 month ago)
About this role
The Manager of Platform Support at MFS leads the L1/L2 support teams, overseeing enterprise scheduling, incident/problem/change management, and vendor operations. The role ensures reliable IT service delivery, drives operational excellence, and collaborates across IT and business units to meet compliance and continuity standards.
Required Skills
- L1/L2 Support
- Incident Management
- Change Management
- Vendor Management
- Team Leadership
- Data Analysis
- AI Automation
- Scheduling
- Collaboration
- Compliance
Qualifications
- Bachelor's Degree in Computer Science or Information Technology
- Master's Degree in Computer Science or Information Technology
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