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Manager, Premium Retention & Service at MLSE - ApplyBlast

Manager, Premium Retention & Service

MLSE

2 days ago

Toronto, Ontario, Canada

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Premium Retention & Service leads the strategy and execution of premium retention, relationship management, and service for high-value members across the Toronto Maple Leafs and Toronto Raptors. This role involves building trusted relationships, developing retention strategies, and enhancing the overall premium experience through collaboration with internal teams and creative service concepts. The position requires a leader who can coach a team, manage complex client situations, and continuously evolve the premium service model based on feedback and industry trends.

Responsibilities

Lead and develop the Premium Retention team managing Platinum Club and ScotiaClub Members
Build and maintain trusted relationships with premium Members to drive retention and renewal
Champion the Member experience across premium spaces and collaborate with internal teams