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Manager, Product Support Operations at Roblox - ApplyBlast

Manager, Product Support Operations

Roblox

6 hours ago

3.8 on Glassdoor

San Mateo, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Product Support Operations leads a team of Senior Product Support Managers to deliver exceptional agent and user experiences across all support channels at Roblox. This role focuses on driving process improvements, product enhancements, and automation through data-driven insights and cross-functional collaboration. The position partners with product, engineering, and operations teams to ensure launch readiness and continuous improvement of the customer experience.

Responsibilities

Lead and develop a team of Product Support Managers
Drive outcomes through metrics and data-driven insights
Partner with product leaders to influence roadmaps

Skills

About Roblox

roblox.com

Headquarters

San Mateo, California, United States

Company Size

1001-5000 employees

Founded

2004

View Profile

Roblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.