Manager, Professional Services

OpenGov(1 month ago)

HybridFull TimeManager$130,000 - $150,000Professional Services

About this role

The Manager, Professional Services at OpenGov leads a team of Implementation Analysts and Consultants in the successful deployment of OpenGov's AI and ERP solutions for local and state governments. This role focuses on overseeing project execution, ensuring timely and budget-conscious implementations while maintaining high customer satisfaction. Responsibilities include mentoring team members, managing complex project portfolios, troubleshooting technical issues, and collaborating with cross-functional teams to enhance delivery processes. The position also emphasizes strategic thinking, data management, and process optimization in alignment with customer needs and organizational goals.

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Required Skills

Team Leadership
Project Oversight
Data Preparation
Workflow Documentation
Product Configuration
Customer Implementations
Technical Troubleshooting
Implementation Methodology
Process Documentation
Project Management

+20 more

Qualifications

Bachelor's degree preferred or commensurate experience
Minimum 3 years of project delivery experience in a SaaS setting
Minimum 1 year management experience
Geographic Information Systems (GIS) software experience strongly preferred

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.