Manager, Quality Assurance (IPO)

Coupang(8 days ago)

HybridFull TimeManager$109,577 - $143,973 (estimated)Intellectual Property Operations

About this role

The IPO QA Manager builds and oversees the quality governance framework for the Intellectual Property Operations team, ensuring decisions around seller gating, counterfeit detection, and appeals are accurate, consistent, and compliant with global policies. The role leads a team of QA specialists and acts as a second line of defense to protect customers and brand owners on the platform. The manager collaborates across functions to align quality standards with business goals and drive continuous improvement.

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Required Skills

Quality Management
Process Auditing
Team Leadership
Data Analysis
Root Cause Analysis
Policy Compliance
Forensic Review
Seller Gating
Coaching
BI Tools

+2 more

Qualifications

Bachelor's Degree in Business or Communications
Six Sigma Green/Black Belt
Certified Quality Engineer (CQE)

About Coupang

coupang.jobs

Cloudflare is a web performance and security company that operates a large global edge network to accelerate and protect websites, APIs, and applications. Its core offerings include CDN, DNS, DDoS mitigation, SSL/TLS, WAF, bot management, and Zero Trust security, plus developer-focused edge services like Cloudflare Workers, Pages, R2 object storage, and Stream. Businesses and developers use Cloudflare to improve page load times, reduce bandwidth costs, simplify DNS and security management, and defend against attacks across a distributed, low-latency network.