Manager Quality|International|04082025
Duckard(6 months ago)
HybridFull TimeManager$124,522 - $162,768 (estimated)Quality Assurance
Apply NowAbout this role
A Quality Assurance Manager at Teleperformance oversees evaluation of customer interactions across channels to ensure adherence to company quality standards. The role serves as an expert in a specialized discipline, contributes to policy and process development, and provides coaching and mentorship to staff. It leads a team of specialists and supports short- to medium-term tactical direction for the department.
Required Skills
- Quality Assurance
- Call Monitoring
- Coaching
- Mentoring
- Training
- Policy Development
- Team Leadership
- Documentation
- Decision Making
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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