Manager, Regional CX Support Operations

Dandy(2 months ago)

HybridFull TimeManager$116,500 - $137,000Commercial

About this role

The Manager of Regional CX Support Operations at Dandy oversees a team of Clinical Support Leads and frontline agents in North America, ensuring they are equipped to provide outstanding customer experiences in the dental industry. This role involves resource planning, performance management, and fostering a high-performance culture while collaborating with cross-functional teams to drive operational excellence and implement data-driven improvements. The manager represents regional needs to CX leadership and advocates for both agents and customers to enhance service delivery.

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Required Skills

Team Leadership
Coaching
High-Performance Culture
Performance Management
Staffing
Resource Planning
Customer Experience
Data-Driven Insights
Cross-Functional Collaboration
Operational Excellence

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About Dandy

meetdandy.com

Dandy is a fully digital dental laboratory that streamlines the dental practice experience by integrating cutting-edge technology to improve patient care. The company offers a comprehensive range of services, including free intraoral scanners, advanced manufacturing for dental restorations, and real-time clinical support, enabling dentists to efficiently manage their lab work from scan to delivery. With features like rapid turnaround times and innovative products such as 2-appointment dentures and implosion solutions, Dandy empowers practices of all sizes to enhance operational efficiency and patient outcomes.