Manager – Retail Experience (Internal /External)

Safaricom Ethiopia is seeking a Manager for Retail Experience to lead the Retail Experience and Capability department, focusing on enhancing customer journeys and overall service quality. The role involves developing strategies to improve retail operations, ensuring shops meet high-quality standards, and driving initiatives to boost customer satisfaction and loyalty. This position requires managing retail quality, tracking training compliance, and aligning processes across customer-facing departments to deliver exceptional service.