Manager, Sales Quality & Business Governance

The Manager, Sales Quality & Business Governance supports the Credit Cards and Unsecured Loans business by driving sales quality, process governance, and continuous improvement across the telesales channel in Hong Kong and Shenzhen. The role monitors sales quality, identifies process improvement opportunities, and ensures customer outcomes remain fair and compliant. Working closely with Sales, Product, Operations, Risk, and Compliance teams, the role helps improve sales effectiveness while maintaining strong controls and execution standards.