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Manager, Service Delivery – Western Region at Intact Financial - ApplyBlast

Manager, Service Delivery – Western Region

Intact Financial

1 day ago

3.3 on Glassdoor

Calgary, Alberta, Canada

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Service Delivery – Western Region leads a multidisciplinary team to design and deliver best-in-class workplace technology support across Western Canada. This role focuses on improving employee experience, strengthening operational performance, and ensuring consistent service delivery across key offices and business operations. The position involves defining regional service strategies, managing vendors and budgets, and driving automation and AI-enabled tools to enhance service quality.

Responsibilities

Lead multidisciplinary regional service delivery team for workplace technology support
Define and execute regional service strategy to improve employee experience and operational performance
Manage vendors, budgets, and resource plans while monitoring service levels and risks