Manager, Solutions Engineering (LATAM & Partnerships)

Intercom(5 days ago)

HybridFull TimeSenior$202,500 - $251,550Solutions Engineering

About this role

Intercom is a pioneering AI Customer Service company dedicated to enhancing customer experiences through advanced AI solutions. They are looking for a Solutions Engineering leader to drive their technical strategy, build high-performing teams, and engage with major clients across Latin America and other regions. The role combines strategic leadership with hands-on technical involvement to help scale innovative support platforms.

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Required Skills

Solution Architecture
PreSales
Customer Engagement
AI
Team Leadership
Demo
PoC
Sales Engineering
Technical Guidance
Stakeholder Management

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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