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Manager, Technical Services at CPI Security - ApplyBlast

Manager, Technical Services

CPI Security

3 months ago

3.0 on Glassdoor

Georgetown, Ontario, Canada

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Technical Services leads the global Technical Services organization to deliver exceptional technical support and drive customer satisfaction for the company's installed base of Amplifier and Generator products. This role involves building a high-performing team that provides end-to-end ownership of customer issues, from remote diagnostics through on-site commissioning and repair. The position partners closely with Engineering, Product Management, Quality, and Operations to improve product reliability and enhance the customer experience.

Responsibilities

Lead global Technical Services organization supporting installed base of products
Resolve complex customer technical issues and serve as highest-level escalation point
Partner with Engineering and Quality to drive root cause analysis and product reliability improvements

Skills

Qualifications

Bachelor's degree in Engineering or a related technical discipline

About CPI Security

cpisecurity.com

Headquarters

Charlotte, North Carolina, United States

Company Size

501-1000 employees

Founded

1991

View Profile

CPI Security is a U.S. security provider that designs and installs residential and commercial alarm and monitoring systems. They offer 24/7 professional monitoring, video surveillance, and smart‑home automation with mobile app control and cellular/broadband communication options. CPI emphasizes customizable plans and integrations with smart locks, thermostats, cameras and voice assistants to give customers remote access, automation and professional support.