Manager, Technical Support - Developer Platform

Cloudflare Events(29 days ago)

HybridFull TimeManager$153,300 - $199,078 (estimated)Technical Support

About this role

The Manager, Technical Support – Developer Platform will build and scale a new developer-focused support function within Cloudflare’s Technical Support organization. This hands-on leadership role requires strong technical depth and operational rigor to establish processes, standards, and a global follow-the-sun support model. The manager will shape how Cloudflare supports its developer ecosystem and partner closely with Engineering and Product to improve platform reliability and developer experience.

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Required Skills

Hiring
Onboarding
Team Structuring
SLA Management
KPI Monitoring
Backlog Management
Capacity Planning
Escalation Handling
Incident Response
Root Cause

+10 more

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.