Manager, Technical Support
Lattice(2 days ago)
About this role
The Manager of Technical Support leads and develops a technical support engineering team, ensuring high-quality customer support and continuous process improvement. The role involves collaborating with cross-functional teams to manage escalations, incident response, and customer relationships, while fostering team growth and performance.
Required Skills
- SQL
- Jira
- Salesforce
- Apis
- Customer Support
- Leadership
- Coaching
- Technical Fluency
- Support Tools
- Cross-functional
About Lattice
lattice.comLattice is an HR platform that helps companies manage people, pay, and performance with tools for performance reviews, goal-setting, compensation, engagement, and career development. It layers AI-powered features and people analytics to streamline HR workflows, surface insights, and centralize processes on one trusted platform. Used by 5,000+ forward-looking teams, Lattice focuses on improving employee experience, continuous feedback, and scalable people operations.
View more jobs at Lattice →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Lattice
Similar Jobs
Product Support Incident Specialist
Roblox(12 days ago)
Technical Support Manager
TraceLink, Inc(2 months ago)
Technical Support Team Lead
Apollo.io(1 month ago)
[Job 27182] Support Analyst Junior, Brazil | Vaga Afirmativa para Mulheres
CI&T(12 days ago)
Support Engineer
Checkr(1 month ago)
Customer Support Manager
CUBE Global(2 months ago)