Director, Technical Escalations
Northpass
About this role
Gainsight is seeking a remote Director of Technical Escalations to lead and manage complex, high-impact technical escalations in support of customer retention and revenue protection. The role involves working cross-functionally with executive visibility, diagnosing root causes, and driving resolution for critical SaaS issues.
Skills
About Northpass
northpass.comIndustry
Technology
Northpass is a training platform that powers Customer Education programs for mid-market and enterprise companies. Learn more today.
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About Northpass
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Northpass.
Salary
$135k – $150k
per year