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Manager, Tier 2 Support at Sezzle - ApplyBlast

Manager, Tier 2 Support

Sezzle

2 hours ago

3.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

Sezzle is seeking a Manager, Tier 2 Support to lead the escalation team responsible for investigating and resolving complex shopper issues that frontline support cannot handle. This role ensures fast, accurate resolution of escalations while maintaining compliance with consumer protection regulations and audit standards. The manager will drive process improvements, reduce future escalations by identifying root causes, and collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities

Lead and develop the Tier 2 Support team to ensure fast and accurate resolution of escalations
Own the T2 escalation queue end to end including intake standards triage prioritization and routing
Identify root causes of escalations and drive fixes with Product Engineering and Payments teams

Skills

About Sezzle

sezzle.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

201-500 employees

Founded

2016

View Profile

Sezzle is a fintech company that offers buy-now-pay-later (BNPL) services, letting shoppers split purchases into four interest-free installments over six weeks. It provides merchants with payment and integration tools to boost conversions and average order value while managing underwriting, risk, and compliance. Consumers access Sezzle through its checkout option and app for transparent, 0% interest financing at participating retailers. The company positions itself around responsible spending with clear terms and lightweight credit checks.