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Manager, Tier 2 Support at Sezzle - ApplyBlast

Manager, Tier 2 Support

Sezzle

2 hours ago

3.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Manager, Tier 2 Support leads Sezzle's escalation team, investigating and resolving complex shopper issues that frontline support cannot handle. This role ensures fast, accurate resolution of escalations while maintaining documented, defensible decisions for auditors and regulators. The position focuses on reducing future escalations by identifying root causes and collaborating with Product, Risk, Payments, and Trust & Safety teams to implement fixes.

Responsibilities

Lead and develop the Tier 2 Support team to ensure SLA compliance
Manage end-to-end escalation queue including triage and routing
Maintain audit-ready operating procedures and ensure consumer protection compliance

Skills

About Sezzle

sezzle.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

201-500 employees

Founded

2016

View Profile

Sezzle is a fintech company that offers buy-now-pay-later (BNPL) services, letting shoppers split purchases into four interest-free installments over six weeks. It provides merchants with payment and integration tools to boost conversions and average order value while managing underwriting, risk, and compliance. Consumers access Sezzle through its checkout option and app for transparent, 0% interest financing at participating retailers. The company positions itself around responsible spending with clear terms and lightweight credit checks.