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Manager, Tier 2 Support at Sezzle - ApplyBlast

Manager, Tier 2 Support

Sezzle

1 day ago

3.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Manager, Tier 2 Support leads Sezzle's escalation team to investigate and resolve complex shopper issues, ensuring fast and accurate resolutions while maintaining compliance with consumer protection regulations. This role focuses on reducing future escalations by identifying root causes and collaborating with Product, Risk, and Payments teams to implement fixes. The position requires strong leadership, technical support expertise in fintech, and proficiency with AI tools to enhance productivity and decision-making.

Responsibilities

Lead and develop the Tier 2 Support team to ensure timely escalation resolution
Own the T2 escalation queue end-to-end including triage, prioritization, and routing
Identify root causes of escalations and drive fixes with Product, Engineering, and Payments

Skills

About Sezzle

sezzle.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

201-500 employees

Founded

2016

View Profile

Sezzle is a fintech company that offers buy-now-pay-later (BNPL) services, letting shoppers split purchases into four interest-free installments over six weeks. It provides merchants with payment and integration tools to boost conversions and average order value while managing underwriting, risk, and compliance. Consumers access Sezzle through its checkout option and app for transparent, 0% interest financing at participating retailers. The company positions itself around responsible spending with clear terms and lightweight credit checks.