Manager, Training & Knowledge Management

The Manager, Training & Knowledge Management at Frontier Airlines oversees training, readiness, communication, and Knowledge Base strategy across all Customer Care channels and BPO partner operations. This role ensures frontline teams and vendor partners have accurate training, current knowledge content, and clear operational communications to deliver consistent, efficient, and customer-focused service. The position involves developing training programs, governing knowledge base content, leading policy rollouts, and identifying training gaps to support continuous improvement.