Manager - Training

M3(26 days ago)

HybridFull TimeManager$136,573 - $178,038 (estimated)Training & Implementation

About this role

The Training Manager leads delivery and continuous improvement of customer training programs across all M3 products, ensuring customers gain the knowledge and skills to successfully use the software. The role includes developing and mentoring the training team, maintaining training standards and materials, and partnering with Product, Support, and Onboarding to align training with customer success and product adoption. The manager also tracks training KPIs, drives process and content improvements, and provides executive updates on training impact and team capacity.

View Original Listing

Required Skills

Team Leadership
Training Delivery
Content Audit
Collaboration
Documentation
KPI Tracking
Process Improvement
Change Management
Executive Reporting
Virtual Training

+10 more

Qualifications

Bachelor's Degree in Accounting
Bachelor's Degree in Finance
Bachelor's Degree in Business
Bachelor's Degree in Information Systems
Bachelor's Degree in Hospitality
Bachelor's Degree in Education/Instructional Design
PMP
CAPM
Prosci Change Management
Customer Success Certification

About M3

m3.com

m3.com is one of Japan’s largest online medical portals dedicated to physicians, delivering up-to-date clinical and medical information to support daily practice and research. The site aggregates drug and treatment data, medical news, conference listings, and literature search tools, and provides physician bulletin boards and other communication features. m3 also offers career and recruitment services, job listings, and resources for clinic opening, practice management, and patient acquisition. Physicians use m3 for specialized content, professional networking, and ongoing career development.