Manager, Transformation
Concentric(10 months ago)
About this role
This role leads transformation and innovation efforts for client accounts, focusing on improving customer journeys and driving enterprise-wide visibility of initiatives. The position partners closely with internal business units and clients to shape and implement innovation programs and build scalable best practices across accounts.
Required Skills
- Innovation Management
- Process Optimization
- Customer Journey Mapping
- Automation Tools
- Process Improvement
- Ideation Facilitation
- Client Engagement
- Best Practices
- Action Planning
- VOC Analysis
+4 more
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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