Manager, Triage, Assessment & Prioritisation, Scams

The Australian Scams Ombudsman team at AFCA is seeking an experienced leader to oversee the Triage, Assessment & Prioritisation function, responsible for assessing scam complaints and directing them to the appropriate resolution pathways. This role involves leading a team of Assessment Specialists, ensuring high-quality complaint assessments, and championing a trauma-informed, human-centred approach to support consumers impacted by scams. The position requires balancing people leadership, operational delivery, and sound judgement within a hybrid work environment in Sydney.