Manager Voice Provisioning
Daimler Commercial Vehicles Indonesia (DCVI)(3 months ago)
About this role
The Manager of Voice Provisioning leads a service delivery team supporting new and existing customer requests for Fusion voice services, including installations and service changes. The role focuses on ensuring timely, accurate order processing and maintaining a high level of customer experience while partnering closely with internal teams to support service delivery outcomes.
Required Skills
- Voice Provisioning
- Service Delivery
- Order Management
- Team Leadership
- Customer Support
- KPI Tracking
- Process Improvement
- Cross-Functional Collaboration
- Reporting
- Escalation Management
About Daimler Commercial Vehicles Indonesia (DCVI)
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