Kenexa Implementation Template
SC Data Center, Inc. is seeking a Manager, Workforce Management & Vendor Performance to lead workforce planning strategies and oversee outsourced contact center partner performance. This leadership role ensures the right workforce capacity supports customer demand while driving operational efficiency, service-level achievement, and exceptional customer experiences. The position serves as the central point of accountability for forecasting, scheduling, capacity planning, real-time workforce management, and vendor performance across contact center operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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