Healthfirst
The Workforce Enablement Senior Forecast Planning Analyst leads forecasting quality, capacity planning, and performance oversight for a multichannel contact center environment, including internal operations and BPO partners. The role owns end‑to‑end forecasting, translates demand into staffing strategies, monitors performance, and provides data‑driven insights to leadership.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
1993
Healthfirst is a New York-based health insurer offering Medicare Advantage, Medicaid, Essential Plans, Child Health Plus, and other individual and family plans, along with long-term care options. Serving New York City, Long Island, Westchester, Rockland, Sullivan and surrounding areas, Healthfirst emphasizes a broad provider network, care coordination, and member resources to help New Yorkers access affordable health coverage.