Manager, Workforce Management

This role serves as the U.S. governance and enablement counterpart to global Scheduling and Real-Time Adherence (RTA) execution leadership at Gainwell. The professional is responsible for designing, governing, and continuously improving operating disciplines to protect service performance and achieve SLA, KPI, and customer experience targets. They establish enterprise-wide standards, decision frameworks, and playbooks to move teams from reactive execution to proactive performance enablement.