Manager, Workforce Support & Real-Time Operations

The Manager, Workforce Support & Real-Time Operations leads day-to-day contact center operations, intraday workforce management, and business performance monitoring across multiple customer service channels. This role manages a team of Real-Time Analysts and Workforce Administrators to ensure effective staffing deployment, service level performance, and rapid response to changing business conditions. The position serves as a key operational leader within the Workforce Management organization, collaborating with various teams to achieve customer experience objectives and maintain operational stability.