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Manulife Bank, Contact Centre Supervisor at Manulife - ApplyBlast

Manulife Bank, Contact Centre Supervisor

Manulife

2 days ago

3.9 on Glassdoor

Montreal, Quebec, Canada

Hybrid

Full Time

Manager

0 applicants

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About this role

The Supervisor of the Manulife Bank Contact Centre leads a high-performing, customer-centric team by providing direction, coaching, and mentoring to drive business outcomes and maintain service standards. This role involves overseeing daily operations, supporting employee engagement, and collaborating with peers to optimize contact centre performance. The position requires a bilingual leader with strong analytical skills and a proven track record in fast-paced contact center environments.

Responsibilities

Coordinate daily contact centre operations and lead team activities
Coach and mentor team members to drive KPIs and business outcomes
Support employee engagement and analyze metric reports for service improvement

Skills

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

View Profile

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.