Supervisor, Contact Centre, Global Asset Management
BMO US(1 month ago)
About this role
A Supervisor, Contact Centre at BMO oversees a customer service team within Wealth Management, serving as the focal point for client experience and operational standards. The role emphasizes fostering a client-centric culture and supporting continuous improvement in service delivery.
Required Skills
- Coaching
- People Management
- Capacity Planning
- Workflow Optimization
- Performance Monitoring
- Escalation Management
- Stakeholder Management
- Process Improvement
- Training
- Risk Management
+2 more
About BMO US
bmo.comBMO offers a wide range of personal and business banking services, including checking & savings accounts, loans, lines of credit, credit cards and more.
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