Master Tech Customer Service

The Master Tech Customer Service role serves as a key member of the Carrier Transicold Performance Parts call center, providing end-to-end customer support, technical inquiry assistance, and operational coordination for aftermarket parts across the North American dealer network and international partners. The position acts as a primary point of contact for dealers and international partners, supporting technical escalations related to truck and trailer refrigeration units and coordinating with internal stakeholders to resolve complex issues. This role requires strong analytical and troubleshooting skills to research solutions and communicate technical findings clearly while maintaining ownership of customer issues from initial contact through final resolution.