Mediator

B-Stock(2 years ago)

HybridFull TimeJunior$40,380 - $48,080Customer Support

About this role

The Mediator at B-Stock manages dispute resolution between buyers and sellers, overseeing assigned client accounts and applying a directive shuttle mediation model via email and phone. The role handles order disputes (shipping, shortages, not-as-described) and identifies potential abuses of the process for internal review. It includes opportunities for co-mediation, quality assurance feedback, and ongoing training to develop conflict resolution expertise.

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Required Skills

Mediation
Conflict Resolution
Negotiation
Communication
Empathy
De-escalation
Case Management
Decision Making
Time Management
Organization

+7 more

Qualifications

Bachelor's Degree
Basic Mediation Training

About B-Stock

bstock.com

B-Stock Solutions operates B2B online marketplaces that connect retailers and manufacturers with professional buyers to liquidate returned, excess, refurbished, and seasonal inventory. The platform powers branded storefronts and auction/bulk-sale channels for major retailers and partners (e.g., Costco, carriers, Foot Locker), offering inventory listings, documentation, and buyer tools. Sellers use B-Stock to monetize surplus stock while retaining brand control and fulfillment options; buyers get authenticated lots, detailed data, and streamlined purchasing workflows.