Member Care Collections and Loss Mitigation - Member Care Rep I

Golden 1 Credit Union

2 months ago

Remote

Full Time

Junior

0 applicants

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About this role

The Member Care Rep 1 at Golden 1 Credit Union is responsible for engaging with members to resolve delinquent and negative accounts. The role involves communication, investigation, and resolution to minimize financial loss while maintaining member satisfaction. It requires understanding financial assistance programs, compliance, and effective engagement strategies.

Skills

Qualifications

High School Diploma6 months to 1 year collection experience

About Golden 1 Credit Union

golden1.com

Golden 1 Credit Union is a California-based, member-owned, not-for-profit financial cooperative focused on helping Californians set and achieve their financial goals. It provides retail banking services including checking and savings, credit cards, personal and auto loans, mortgages, investment and insurance products, and digital banking with online application tools. With a community-first mission, Golden 1 emphasizes member service, financial education, and local reinvestment across its branch and digital channels.