Financial Assistance Representative I (Collections Representative)

Redwood Credit Union(18 days ago)

Napa, CaliforniaOnsiteFull TimeMedior$52,000 - $68,000Collections

About this role

A Financial Assistance Representative I at Redwood Credit Union works with members to manage delinquent loans, negative shares, and Visa accounts. The role focuses on contacting members to arrange payments, supporting back-office and legal documentation processes, and assisting with repossessions, bankruptcies, and account restorations. This position supports member financial well-being within a credit union environment.

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Required Skills

Collections
Skip Tracing
Repossessions
Bankruptcy Processing
Call Handling
Customer Service
Documentation
Compliance
Reporting

Qualifications

High School Diploma

About Redwood Credit Union

redwoodcu.org

Redwood Credit Union is a trusted, community-focused credit union founded in 1950 that offers banking services to residents of the North Bay and San Francisco area. As a member-focused financial cooperative, it provides everyday banking products — such as deposit accounts, loans and mortgages — along with digital and branch services. Redwood emphasizes local community engagement and accessible financial services for anyone in its service area.