Iventure
The Member Care Operations Associate supports the day-to-day operations of the Member Care Team by resolving member experience issues through data analysis, quality audits, and cross-functional projects. This role involves monitoring AI voice and chat agent performance, testing updates, and documenting errors to improve overall service quality. The position requires collaboration across tools like Zendesk and Looker to enhance workflows and member engagement.
Calibrate.com, operated by Iventure, is a news and content aggregation platform covering emerging technology topics including cryptocurrency, NFTs, artificial intelligence, and the metaverse. The site curates articles, resources, and industry links to keep readers informed on developments across digital assets and blockchain technology.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Iventure.