Member Experience Analyst

Elevations Credit Union(4 days ago)

HybridFull TimeJunior$79,170 - $98,963Member Experience

About this role

The Member Experience Analyst role at Elevations Credit Union involves analyzing member experience data to provide insights that improve satisfaction and operational processes. The position requires collaboration with various teams to build reports and dashboards, monitor KPIs, and translate feedback into actionable strategies. It emphasizes a data-driven, analytical approach within a financial services environment.

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Required Skills

Excel
Power BI
Tableau
Data Analysis
Reporting
KPI Monitoring
Root Cause Analysis
Dashboard Development
Member Feedback
Communication

Qualifications

Bachelor’s degree in Business, Analytics, Marketing, or related field
2 years of experience in data analysis, reporting, or customer/member experience roles

About Elevations Credit Union

elevationscu.com

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