Member Experience Coordinator - MA - Cambridge

The Member Experience Coordinator at Small Door in Cambridge supports the front-of-house operations, managing appointment scheduling, member communications, and clinical support tasks to ensure a seamless and welcoming experience for pet owners and their animals. This role involves coordinating with medical and telehealth teams, handling billing inquiries, and driving proactive member outreach to enhance practice growth and satisfaction. The position requires a hospitality-forward professional who can maintain composure in a fast-paced environment while delivering empathetic care.