Member Experience Coordinator

Small Door Veterinary(9 months ago)

McLean, VAOnsiteFull TimeJunior$36,000 - $42,000Member Experience

About this role

A Member Experience role at Small Door supporting their membership-based veterinary clinics. The position partners with medical teams and members to uphold a hospitality-driven, welcoming clinic environment and contribute to overall member satisfaction. It supports the company’s mission and growth while ensuring a positive in-practice experience for members and their pets.

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Required Skills

Scheduling
Call Handling
Email Management
Member Support
Billing Communication
Feedback Management
Hospitality
Facility Maintenance
Problem Solving
Computer Proficiency

About Small Door Veterinary

smalldoorvet.com

Small Door Veterinary is a modern veterinary care provider that describes itself as “veterinary care reimagined,” operating a membership-based model to deliver personalized, convenient pet health care. Serving New York City, Boston, Washington, DC and surrounding areas, the company focuses on best-in-class, relationship-driven primary and preventive care for pets. Founded by Josh Guttman and Florent Peyre, Small Door aims to make high-quality veterinary services more accessible through ongoing memberships and local clinics.