Everwise Credit Union

Member Experience Designer

Everwise Credit Union

2 days ago
South Bend, Indiana
Hybrid
Full Time
Senior
0 applicants
Everwise Credit Union
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About this role

The Member Experience Designer is responsible for creating innovative service experiences by translating customer insights into actionable strategies, leading workshops, and guiding journey mapping projects. They serve as thought leaders in service design, working closely with cross-functional teams to embed human-centered methodologies, with a focus on enhancing member and employee experiences.

Skills

Qualifications

Bachelor’s Degree in Business, Design, Behavioral Sciences, or related field4+ years in journey management, service design, or UX research2+ years leading workshops or collaborative sessionsFormal training in Human-Centered Design or Service Design ThinkingExperience with VOC feedback programs
Everwise Credit Union

About Everwise Credit Union

everwisecu.com

Industry

Finance

Everwise Credit Union in Northern IN and Southwest MI offers various account and loan products, including credit cards, mortgages and more. Explore online.

About Everwise Credit Union

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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