Senior Service Designer

Manulife(2 months ago)

HybridFull TimeSenior$81,353 - $118,583CX Service Design and Transformation

About this role

As part of the CX Service Design and Transformation Team at Manulife, you will play a crucial role in enhancing customer experiences within the Canadian financial sector. Collaborating with talented colleagues, you will leverage your expertise in journey mapping and service design to create impactful solutions that drive customer-centric outcomes. This highly collaborative position requires resilience and a strong commitment to fostering customer-centric change.

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Required Skills

Service Design
Journey Mapping
Cross-Functional Collaboration
Facilitation Skills
Customer-Centric Solutions

Qualifications

Bachelor’s Degree in Service Design
6 Years Experience in Service Design
Strong Facilitation Skills
Experience Leading Workshops

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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