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Member Experience Guide (Seasonal) at SCAN Health Plan - ApplyBlast

Member Experience Guide (Seasonal)

SCAN Health Plan

1 month ago

3.5 on Glassdoor

Remote

Seasonal

Junior

0 applicants

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About this role

The Member Experience Guide serves as a trusted partner to members, owning interactions from inquiry to resolution with empathy and accountability. This fully remote role focuses on resolving inquiries, navigating systems, and delivering meaningful experiences to build long-term loyalty. The position requires a customer service background and a commitment to continuous improvement and service excellence.

Responsibilities

Resolve member inquiries and concerns with empathy and accountability
Translate benefits and claims into simple actionable guidance
Identify process gaps and advocate for service improvements

Skills

About SCAN Health Plan

scanhealthplan.com

SCAN Health Plan is a nonprofit Medicare Advantage health plan operating as an HMO under Medicare. It provides comprehensive coverage with additional benefits such as dental, vision, prescription drugs, OTC allowances, and transportation, serving beneficiaries in California, Arizona, Nevada, New Mexico, Texas, and Washington.