Member Experience Program Manager

The Member Experience Program Manager plays a key role in supporting the execution and continuous improvement of Travis Credit Union's Member Intelligence and Voice of the Member (VoM) capabilities. This role focuses on integrating member and organizational intelligence, facilitating prioritization and governance processes, and ensuring insights are translated into coordinated actions that improve member experience and support organizational objectives. By enabling informed decision-making, accountability, and cross-functional alignment, the Member Experience Program Manager contributes to the advancement of TCU's Member Experience strategy and continuous improvement efforts. This role helps strengthen member financial wellbeing, relationship health, and the delivery of TCU's Stellar Member Experience.