Director of Member Insights
BECU(7 days ago)
About this role
The Director of Member Insights at BECU will lead the Voice of Member program, transforming member feedback into strategic insights and actions. This role focuses on fostering a member-centric culture and driving improvements in member satisfaction and loyalty through data-driven initiatives. It involves developing strategies, managing partnerships, and influencing organizational change.
Required Skills
- Voice of Customer
- Customer Experience
- Analytics
- Survey Design
- Data Analysis
- CX Technology
- Sentiment Analysis
- Project Management
- Stakeholder Management
- Metrics
Qualifications
- Bachelor's Degree in Business, Marketing, Statistics or related field
- 8+ years in member experience or voice of customer programs
- 5+ years managing teams and complex projects
About BECU
becu.orgBECU is a member-owned, not-for-profit credit union committed to improving the financial well-being of our members and communities.
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