Member Experience Specialist (Tues-Sat)
Facet(1 month ago)
About this role
A Member Experience Specialist in the Client Experience department provides support and services to members, ensuring a positive experience with the company's financial products. The role involves engaging with members to address inquiries, resolve issues, and promote satisfaction, working collaboratively across teams.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Financial Products
- Member Engagement
About Facet
facet.comFacet is a financial planning company that provides certified financial planner–backed advice at an affordable fixed fee. It offers comprehensive services including financial planning, retirement planning, and investing, delivered through an online platform with a dedicated CFP. With the tagline “Financial planning for every facet of your life,” Facet emphasizes transparent pricing and accessible, tailored guidance for individuals and families. The approach combines professional expertise with scalable tools to turn complex financial goals into actionable plans.
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