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Member Experience Specialist at XP Health - ApplyBlast

Member Experience Specialist

XP Health

2 months ago

4.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

XP Health is seeking a Member Experience Specialist to handle member inquiries via phone, chat, and email using Zendesk, ensuring humanized and efficient support. The role involves collaborating with internal teams, adhering to SOPs, meeting KPIs, and contributing to continuous improvement of the member experience.

Responsibilities

Handle member inquiries via phone, chat, and email tickets
Resolve issues using Zendesk while following SOPs and SLAs
Collaborate with cross‑functional teams to improve member experience

Skills

About XP Health

xphealth.co

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

XP Health is a vision benefits and eye care company that helps employers and health plans provide modern vision coverage through a digital-first platform. The company connects members with vision care providers, eyewear options, and support services to improve access, experience, and affordability in eye care.