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Application Support Specialist (SaaS) at AlayaCare - ApplyBlast

Application Support Specialist (SaaS)

AlayaCare

2 months ago

3.8 on Glassdoor

Brisbane, Queensland, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

The Application Support Specialist will provide tier‑1 and tier‑2 assistance for AlayaCare's Community Home Care SaaS product, handling customer inquiries via Zendesk, phone and Zoom, and collaborating with internal teams to resolve complex issues. The role is hybrid, based in an Australian office, and focuses on delivering proactive, high‑quality support while contributing to continuous improvement of the platform.

Responsibilities

Manage customer support queue and resolve complex issues
Provide guidance and demos to customers via phone and Zoom
Collaborate with cross‑functional teams to handle escalations and improve product

Skills

About AlayaCare

alayacare.com

Headquarters

Montreal, Quebec, Canada

Company Size

501-1000 employees

Founded

2014

View Profile

AlayaCare provides cloud-based home and community care software for organizations delivering services such as home health, home care, and disability support. Its platform includes tools for scheduling, clinical documentation, care planning, billing, and remote patient monitoring.