Member Flex Guide, Bilingual/Spanish

As a Member Services Guide or Member Outreach Specialist at Devoted Health, you will serve as a primary connection point for members, helping them navigate benefits, schedule care, and access clinical programs. The role involves engaging with members across various channels including voice, SMS, chat, and video while utilizing AI tools to provide empathetic and accurate support. You will flex between inbound service and proactive outreach to ensure members receive timely assistance with their healthcare needs.