Member Relations Sr Associate, Concierge - Velocity Black (Remote)
Capital(1 month ago)
About this role
A Senior Associate on the Member Relations team at Velocity Black (a Capital One company) supporting a high-touch digital concierge membership service for high-net-worth clients. The role contributes to delivering exceptional member experiences through an AI-enabled platform combined with human concierge expertise, with a focus on membership health and retention.
Required Skills
- Member Relations
- Renewal Tracking
- CRM Management
- Chat Support
- Phone Support
- Email Support
- Communication
- Time Management
- Relationship Building
- Process Improvement
+3 more
Qualifications
- Bachelor's Degree
- Military Experience
About Capital
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